FAQs

WeTing360 offers tools for event promoters to manage and promote their events, patrons to securely purchase tickets, and artists to connect with audiences. We call it an ecosystem of Caribbean Culture. It’s your one-stop destination for everything Caribbean entertainment.

Creating an account is simple! Click “Sign Up” on our homepage, enter your details, and start exploring or creating events right away.

WeTing360 is a comprehensive platform dedicated to Caribbean entertainment. We connect patrons, promoters, and artists, making it easy to discover, create, and celebrate events across the Caribbean and beyond.

Absolutely! Our customer support team is available to assist with any questions or issues. Contact us via email, live chat, or our help center for quick resolutions.

Yes! While our primary focus is on Caribbean events, WeTing360 is accessible worldwide, making it easy for the Caribbean diaspora and global audiences to join the celebration.

Ticket sales are processed securely through our payment gateway. The payout schedule is also dependent on the service level you select. Faster payouts are available with different services selected. At a minimum, payouts are made within 5–7 business days after your event ends, ensuring you receive funds promptly.

Yes, you can customize your event page! You can add vibrant visuals, detailed descriptions, artist lineups, and even promotional videos to create an engaging experience for potential attendees. We must, however, ensure that new customizations are vetted and align with our guidelines. There is typically a 24 hour turnaround on event updates.

WeTing360 allows you to offer multiple ticket types, including general admission, VIP, early bird, group tickets, and more. You can also set pricing tiers and limits to maximize sales and cater to your audience. Simply indicate your preferences when creating an event or chat with us if you have additional questions.

Currently, we will provide you with an weekly digest email report that showcases ticket sales, revenue, audience demographics, and engagement metrics. Use these reports to track performance and make informed decisions to optimize your event. We will be updating our platform in the very near future to provide realtime analytics and insights on-demand.

Depending on the service package you select, WeTing360 offers built-in marketing tools, including featured listings, social media campaigns, email blasts, and where possible, influencer collaborations. You can also access tips and resources to maximize your event’s visibility.

Creating an event is simple! Sign in to your WeTing360 account, navigate to the “Create Event” section, and fill in the event details like name, date, location, ticket types, and pricing. Upload your event graphics. We will review your materials to ensure they are within our event listing guidelines and make your event available for your preview within 24 hours. Once you approve, your event will go live and be ready for RSVPs or ticket sales.

Follow us on social media and subscribe to our newsletter for the latest updates on events, ticket releases, and special offers.

Don’t worry! Log into your WeTing360 account, and you’ll find all your purchased tickets under the “My Tickets” section. You can re-download or resend them anytime.

Your tickets will be emailed to you immediately after purchase. You can also access them anytime by logging into your WeTing360 account and navigating to the “My Tickets” section.

Bring your e-ticket (printed or on your phone) and a valid ID for verification. Check the event details for any additional requirements like dress codes or age restrictions.

A small service fee may apply to your ticket purchase. This fee helps us provide secure transactions, customer support, and seamless event experiences. We are transparent with this fee and it will be clearly presented to you before purchase.

You can browse events by category, location, or date on our homepage or use the search bar to find specific events. Don’t forget to check out our featured events for the latest and most exciting options!

Yes, you can transfer tickets if the event organizer allows it. Simply log into your account, select the ticket, and follow the steps to transfer it to another attendee.

What happens when an event is canceled is dependent on the event promoter and will be captured in the cancellation policy shown during your ticket purchase. Typically, If an event is canceled, you will receive a full refund for your ticket. If it’s rescheduled, your ticket will remain valid for the new date.

Refund policies vary by event. Check the event’s details page for specific refund rules. If eligible, you can request a refund through your WeTing360 account.

WeTing360 accepts major credit cards, debit cards, and secure payment platforms like PayPal.

All tickets purchased through WeTing360 are secure and feature unique QR codes for verification at the event. Always purchase directly from our platform to avoid counterfeit tickets.